At Moher Glow, we are committed to delivering a luxurious and seamless experience for our customers. Below, you will find details about our shipping and returns policies, designed to ensure transparency and quality service.

Shipping Policy

Processing Time:

Each Moher Glow candle is handcrafted to order, ensuring unmatched quality and exclusivity. Please allow us enough time specified in each product description for production before your order is shipped.

Shipping Methods & Rates:

We offer the following shipping options to accommodate your preferences:

  • Standard Shipping: Estimated delivery within 3–7 business days after dispatch.

Free Shipping:

Enjoy free standard shipping on orders over €100 within Ireland. For international orders, free shipping applies to purchases over €200.

Order Tracking:

Once your order is dispatched, you will receive an email with tracking information. Use the provided tracking link to monitor the status of your delivery.

International Shipping:

We ship globally to select countries. Delivery times vary depending on the destination. Any customs fees, duties, or taxes incurred are the responsibility of the customer.

Returns Policy

Made-to-Order Products:

Due to the handcrafted, made-to-order nature of our candles, we do not accept returns. This policy ensures the exclusivity and sustainability of our production process.

Issue with Your Order?

If your order arrives damaged, defective, or incorrect, please contact our customer service team within 7 days of delivery. We will work diligently to resolve the issue through replacement or other appropriate solutions.

How to Contact Us:

For any concerns, kindly email us at sales@moherglow.com or visit our Contact Us page. Include your order number and photos of the issue to help us assist you promptly.

Additional Information

  • We recommend inspecting your order upon delivery and contacting us immediately if any issues arise.
  • Please ensure your shipping address is accurate at checkout, as we cannot be held responsible for lost or delayed orders due to incorrect information.

Questions?

If you have any further questions about our shipping or returns policy, feel free to reach out. We’re here to help! Visit our Contact Us page or email sales@moherglow.com.